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How to cancel

ShortMax Cancel Subscription: How to Stop the Weekly Charge

Short answer

Cancel in the store that billed you: Subscriptions in your Apple ID on iPhone, or Subscriptions in Google Play on Android. ShortMax publishes no web cancel page, so for an unrecognized charge, start with your card statement and the support email.

Get ShortMax

To cancel a ShortMax subscription you work through Apple or Google, because the official ShortMax pages describe no web cancellation of their own. This guide covers both routes, the unfamiliar charge name, and refunds.

On iPhone

  1. Open Settings and tap your name at the top.
  2. Tap Subscriptions. If you do not see it, tap Media and Purchases, then View Account, then Subscriptions.
  3. Find the ShortMax entry, which may be listed as a weekly pass.
  4. Tap Cancel Subscription and confirm.
  5. Check that the entry now says Expires instead of Renews, and take a screenshot.

Switch renewal off a full day ahead of the due date, because Apple can take the payment up to a day early.

On Android

  1. Open the Google Play Store app and tap your profile picture.
  2. Tap Payments and subscriptions, then Subscriptions.
  3. Choose ShortMax from the list.
  4. Tap Cancel subscription and follow the prompts.
  5. Confirm the status changed to canceled, with an end date shown.

Make sure you are signed in to the same Google account that paid. Accounts are listed separately.

If the charge has a name you do not recognize

  1. Open the charge on your bank or card statement and copy the exact merchant name and date.
  2. Search the Apple purchase history in your Apple ID, or the Google Play order history, for that same amount and date.
  3. If a store entry matches, cancel it using the steps above.
  4. If nothing matches, email the ShortMax support address with the date, amount and statement name.
  5. Raise it with your card issuer at the same time, and ask what a dispute would require.

The official ShortMax pages do not mention a web checkout or a billing name such as ShortMax Innovations, so do not search for a website login that may not exist.

Why the charge keeps coming

The ShortMax weekly pass is an auto-renewing subscription. Apple or Google charges you again every week until you switch renewal off in their settings. Closing the app, ignoring notifications or running out of free time on a series changes nothing.

At the top price tier, a pass left running adds up to well over a thousand dollars across a year, which is why it pays to cancel on the same day you subscribe. You keep access until the paid week ends, so there is no loss in doing it early.

Deleting the app or account does not cancel

Removing ShortMax from your phone leaves the subscription active in your store account. The official pages we read also do not say that deleting a ShortMax account stops billing. Cancel first, wait for the confirmation in the store, and only then delete anything.

If you cannot find the pass in your Apple or Google list, you may have signed in with a different Apple ID or Google account when you bought it. Check the other accounts on your device.

About the ShortMax Innovations charge and unable to cancel

Many readers search for ShortMax Innovations cancel subscription. We found no official page that sells ShortMax subscriptions on a website, or that names ShortMax Innovations as a biller. The official pages describe only the Apple and Google routes plus a support email. We cannot give you a web route, and we will not invent one.

If you are unable to cancel because the subscription is missing from your store list, the charge may have come through a different account, a gift card, or a third party. The card statement is the evidence. Pair a support email with a call to your card issuer.

Refunds and what you keep

The ShortMax terms and privacy policy contain no refund procedure, and the separate top-up agreement that would cover payments could not be opened when we checked. A ShortMax refund is therefore not promised by any official page. For purchases made through Apple or Google, request a refund from that store, which decides under its own rules.

After you cancel, the pass runs to the end of the paid week and then stops. Coins bought as one-time purchases are separate and do not renew, though their remaining balance and value are not described officially.

Contacting support

Support is by email at shorttv.service@shorttv.live. Include your account phone number, the store receipt, the charge date and a screenshot. The listings for both stores give the same contact. Keep every message, because a card dispute may ask for proof that you tried the company first.

Questions people ask

How do I cancel ShortMax on iPhone?

Open Settings, tap your name, tap Subscriptions, choose ShortMax and tap Cancel Subscription. Do it at least a day before renewal and check that the entry shows an expiry date.

Why am I unable to cancel ShortMax?

Usually the subscription sits in a different Apple ID or Google account than the one you are checking, or the charge did not come from a store at all. Compare the statement against both purchase histories.

Is ShortMax Innovations the same as ShortMax?

The official pages do not say. They never name ShortMax Innovations, so check the statement, ask the support address and tell your card issuer if the charge does not match a store receipt.

Can I get a ShortMax refund?

No official page promises one. If Apple or Google billed you, request a refund from them. Otherwise email ShortMax support and ask your card issuer about a dispute.

Does cancelling stop access right away?

Normally not. Store subscriptions run to the end of the period you already paid for, then stop renewing.

Checked against the official pages on 13 Oct 2026